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Shiels appreciates your feedback. Let Shiels know how we can make your shopping experience more enjoyable. Your suggestions and comments are important to us and are a big part of our growth as a company. If you have a specifc question concerning your current purchase, please please contact our friendly staff via our contact us page.
Shipping - Free Delivery over $99
Shiels makes jewellery shopping a pleasure by shipping virtually to any address in the world. However there are some restrictions on some products, and some addresses in international destinations.
At Shiels our insurance specialists make the process of quoting any missing, stolen or damaged items as painless as possible. You will need to make a formal claim to your insurance company first, and when you come to us, we will request as much information regarding the item as possible before forwarding the quote to the Shiels Insurance Office where your quote will be sent to your insurance company for approval.
There are many real benefits when you choose Shiels for your Insurance replacement: Experience, Knowledge, Price, Convenience, Honesty and with 40 locations across South Australia, Western Australia and Queensland you are sure to find a Shiels near you.
For more information contact the Shiels Insurance Department on:
Phone: (08) 8110 4168
Shiels Online Returns Policy – 30 Day Money Back Guarantee
Our online customers are offered a 30 Day Money Back Guarantee service. Any piece of jewellery, or watch, that has not be worn, scratched, damaged or altered in any way (including resize) within 30 days of delivery, is entitled to a full refund. The item to be returned or exchanged must be accompanied by the original proof of purchase, with all packaging and paperwork. Shiels Jewellers is not liable for return shipping costs unless the return is a result of our error.
To return a purchase, print out our returns form, fill it in and ship it with the goods to initiate the return. Ensure the items are in the original packaging. We suggest using a registered eParcel through Australia Post.
Please note: Receipts from our online orders cannot be processed as an exchange, refund or credit through a physical Shiels store and therefore must be returned via this online process. Store purchases must also be returned to the original place of purchase for any return requirements.
All returns are subject to inspection by our jewellers before a refund is processed. This is to ensure an item has been unworn, undamaged and unaltered (including resize). Once the return has been processed we will notify you via email of your refund. We will refund you in the same tender used to pay for the original order, excluding any delivery charges, within 25 business days of receiving your returned item. This time period includes the transit time for us to receive your item (5 to 10 business days), the time it takes us to process and assess once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days.
It is the customer’s responsibility and cost to return the item back to Shiels Jewellers. Shiels cannot be held accountable for any items lost in the mail, original shipping/handling costs or additional costs incurred. However, Shiels will pay for the postage for any faulty items being returned.
Items found to be worn, scratched, altered or damaged will not be refunded and will be returned to sender.
Refunds will be processed in the same tender used for the original purchase.
Shiels will provide a solution to any major or minor faults assessed. This solution is in the form of a repair, exchange or refund as per Australia Consumer Law.
For additional information or help with your refund or exchange please contact our friendly team on (08) 8110 4196 or via our contact us page.
Shiels In-store Refund Policy
We want our jewellery to delight our customers, and we stand by the quality of our products. If, for any reason, you are dissatisfied with your purchase and we conclude the goods as faulty, we will happily exchange or refund the item/s. However, the original proof of purchase must be supplied.
We do not offer refunds for change of mind.
Australian Consumer Law
Returning the items