Our team at Shiels Hollywood Plaza is made up of great people who help us serve our customers excellently. Our Store Manager, Jill, has been a part of our family for over 13 years now. We recently sat down with Jill to get to know her a little bit better. Get to know Lara below, or come in store to our Hollywood Plaza store to say hello!
When did you first join the Shiels team?
13 years ago as a Christmas Casual.
What brings you the most joy about working here?
Being part of a great team, and being able to help our customers can be very rewarding.
Do you have any stories about the joy and happiness you bring to customers?
We have had many memorable moments in our store. Partners are so cute when they come in on their own to pick out that perfect gift for their loved ones. It's a real privilege to be part of this special time in their lives.
What’s a typical day like for you at present?
Busy. There are always customers in our store needing our assistance.
What is your customer service philosophy?
Never upset anyone because word of mouth can be the best or the worst advertisement.
What is the most popular item in your store?
Seiko watches because they have been heavily reduced so they are walking out the door.
What is your top gift from our range?
The Sterling Silver 1/2 Carat Diamond 19.5cm Tennis Bracelet. Our designs capture a blend of classic styles and modern elegance, so every individual taste is catered for. This diamond bracelet is a real showstopper!