How Click & Collect Works
Follow these simple steps to collect your items in-store.
Step 1: Browse online to choose your favourite piece and select the store location for pick up by clicking 'Check store availability'.
Step 2: Add to bag and proceed to checkout. Then, select "Click and Collect" under the delivery options before making your payment.
Step 3: We’ll email or text you as soon as your order is ready for collection.
Step 4: Head to your chosen store to collect your item with your order confirmation and photo ID.
When Your Order Is Ready
- We’ll prepare your order as soon as we can.
- Usually, it will be ready for collection by the next day, but it might take longer during busy periods or if the item isn’t in stock at your chosen store.
- We will contact you via email or SMS once your order is ready to collect.
- We will hold your order for 30 days from the time you are notified that it’s ready.
- You will receive a reminder via email if your order has not been collected after 14 days.
What You’ll Need to Bring
You’ll need to bring two items with you when collecting your order:
- Order confirmation (either digital or printed).
- A valid photo ID that matches the authorised person on the order.
For security reasons: Our team will only release Click & Collect orders when the authorised person presents both the confirmation message and matching photo ID.
Click & Collect FAQs
Is Click & Collect a free service?
Yes, Click & Collect is free for all orders.
How long until I can collect my order?
We will prepare your order as soon as we can. Usually, it will be ready for collection by the next day, but it might take longer during busy periods or if the item isn’t in stock at your chosen store.
Why was I able to place an order if the store had no stock?
We always try our best to ensure we can fulfil your Click & Collect order. However, sometimes items may be out of stock when our staff go to look for them in-store. In these cases, we will notify you as soon as possible and let you know the options available to you.
How long do you hold my Click & Collect order at the store?
We will hold your order for 30 days from the time you are notified that your order is ready for collection. You will receive a reminder via email if your order is not collected after 14 days.
Can a third party collect my order?
Yes, a nominated person may collect your order, provided they were authorised at checkout before payment was completed. The nominated individual must present valid photo identification at the time of collection. For security reasons, our team will only release Click & Collect orders when the authorised person presents both the confirmation text/email and matching photo ID.
Are all products available for Click & Collect?
No. Not all products such as rings and some brands that are exclusive to online are available for Click & Collect.
Can I add a care plan to a Click & Collect order?
You can’t add a care plan online, however you can discuss a care plan in-store at the time of collection with one of our friendly team members. Please see our care plan terms and conditions for full details.
Can I return my Click & Collect order?
Yes. Shiels offers a 30-day exchange policy in-store, or your order can be sent back to the support office for assessment before a refund is offered, in line with our returns policy.
Can I return my order using the online returns portal?
If your item meets our returns eligibility criteria (which can be found here on our Returns page) then you are able to use the online returns portal to initiate the return process. Exchanges can only be made at the store.
Can I exchange my Click & Collect order at a different store?
Yes, any Shiels store will be able to exchange your Click & Collect order, subject to our standard exchange and returns policy.
Where is Click & Collect available?
Click & Collect is available at all Shiels stores. The range may differ by location.
Need help with Click & Collect?
Contact our friendly team
