Apology
There has been a delivery delay with following product featured in our Christmas catalogue.
Page 14 – 60cm Gold Chain SKU 10254758
We are sorry for any inconvenience this may have caused.
There has been a delivery delay with following products featured in our Christmas catalogue.
Page 5- 1/5 Carat Diamond Ring SKU 25263026
Page 3 – 1/6 Carat Diamond Ring SKU 25263029
Page 3- 1/6 Carat Diamond Pendant SKU 25263030
We are sorry for any inconvenience this may have caused.
There has been a delivery delay with following products featured in our Christmas catalogue.
Page 20- 9ct Gold Bangle SKU 10256790
Page 20- 9ct Gold Bangle SKU 10256789
We are sorry for any inconvenience this may have caused.
The following products featured in our Spring Sale Catalogue should not have shown a saving:
Page 13 - Zirconia Tree of Life Pendant SKU 11254225
Page 16 - Silver CZ Drop Earrings - SKU 60262799
Due to ongoing global delivery issues, the following products featured in our Spring Sale Catalogue will not be arriving in time for the sale:
Page 8 - SKU 10252778 - 9ct Gold Filled Twist Hoop Earrings
Page 16 - SKU 60261481 - Silver Yellow and White Zirconia Emerald Cut Ring
Page 20 - SKU 60259322 Silver 'Twinkle Twinkle' Engraved Baby Bangle
Page 17 - SKU 30260432 - Ellis & Co Watch
The following products featured in our Spring Sale Catalogue were incorrectly described as solid gold on our in-store signage:
Front Page 9ct Gold Bangles SKU 10254657 and SKU 10254690
The following product featured in our Spring Sale Catalogue should show as $79 with no saving:
Page 10 - 9ct Yellow And White Gold Angel Wings
Earrings SKU 10256257
60263493 is a pendant and was incorrectly advertised as a pair of earrings in a marketing email. We apologise for any inconvenience caused.
COVID-19
Shiels Jewellers continues to provide a clean and safe environment for all our customers and our team members. As a result, we are undertaking some of the following precautions:
In-Store
All jewellery and store assets will continue to be professionally cleaned and sanitised before and after employee and customer handling. We encourage you to make use of the hand sanitiser readily available in all our stores.
Online
We always strive to ship goods as soon as possible and maintain good, quick service, but your patience and understanding is appreciated during this time. We aim to keep you updated on your order status as much as we can and you will be sent a confirmation email and a tracking number upon shipping. Our distribution staff are frequently sanitising and are briefed on the safest practices in packaging your online orders, alongside government recommendations.
Contactless Delivery
Contactless delivery is available through Australia Post if you choose to provide the authority to leave. See more details provided by AusPost here. We are now also offering all customers free shipping for online orders over $69.
We thank you for your patience and we look forward to continuing to celebrate your special moments with you through this time!
Green Truck Items
Look for the green truck sticker for fast dispatch items. Orders including all fast dispatch items will be shipped within 1-5 days. Please note that we have no control over any delays through Australia Post once items have been shipped. Free Shipping on all orders over $69.
Competition Winners
Please find a list of our competition winners on our Competitions page here.