Shipping Faqs

What are the delivery charges and timeframes?

We offer Express Delivery as our standard delivery service. If your order exceeds $99, you will receive Free Delivery (if located within Australia). To check your delivery timeframes, please visit Australia Post’s website here.

With regard to orders placed from outside Australia there might be destination taxes. These taxes are the responsibility of the buyer of the product. When you purchase a product from Shiels you only pay for the product (less Taxes in Australia) and shipping charges from Australia. There may be additional charges once product has left Australia.

How do I track my order?

When your order has been dispatched by us, you will receive an email containing your unique tracking reference number. To track your order, please visit Australia Post’s Website here. If you have not received an email by us containing your consignment number, after the estimated delivery dates, please email us on: service@shiels.com.au.

Do I need to sign for my delivery?

Yes, Shiels Jewellers requires signature on delivery to successfully deliver your goods. If you are not at home to accept your delivery a card will be left advising you to collect your parcel at your local Australia Post office. To locate your closest Australia Post office, please click here.

How do I return my order?

Click here to view information on how to return your order.

Where is my item?

If you are unsure where your item is in the delivery process, there are a few things we recommend checking in the first instance.

1) Use your Consignment reference number to track your parcel online with Australia Post.

2) Check your confirmation email to ensure your address was entered correctly.

3) Check in your mailbox or under your door for an ‘Item Awaiting Collection’ card from Australia Post.

4) Speak to other members of your household to see if they have signed for the item.

5) Check delivery timeframes with Australia post.

If your item is showing on Australia Post’s tracking tool and you are still not able to locate your item, please submit a missing item enquiry with Australia Post so they can investigate this further for you.

If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable, by Shiels Jewellers, for loss or damage.

If your item does not appear on Australia Post’s tracking tool, please contact us so that we can investigate this further for you.

Copyright © 2018 Shiels Jewellers.